Terms and Conditions of Use
Last updated: August 2026
Welcome to our website. This website with URL address www.healthywayscleaning.com.au is owned and operated by Healthy Ways Cleaning Services Pty Ltd (ABN 90 641 871 721) ("Healthy Ways Cleaning", "we", "our", or "us").
By accessing, browsing, or using this website, you agree to comply with and be bound by these Terms and Conditions of Use, which govern Healthy Ways Cleaning's relationship with you in connection with this website. If you do not agree with any part of these terms, you must not use this website.
1. Use of the Website
This website is provided for your general information and use only. It is subject to change without notice. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Any person aged 18 years or older may use the website or service.
2. Intellectual Property
All content on this website, including text, graphics, logos, images, and design, is the property of Healthyways Cleaning Pty Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.
3. Accuracy of Information
While we aim to keep the information on this website accurate and up to date, we make no warranties or guarantees regarding the completeness, accuracy, reliability, or suitability of the information. Your use of any information on this website is at your own risk.
4. Limitation of Liability
To the fullest extent permitted by law, Healthy Ways Cleaning Services Pty Ltd will not be liable for any loss or damage arising from your use of, or reliance on, this website or its content.
5. Links to Other Websites
This website may contain links to third-party websites for your convenience. These links do not signify endorsement, and we have no responsibility for the content of linked websites.
6. Privacy
Your use of this website is also subject to our Privacy Policy, which sets out how we collect, use, and protect your personal information.
7. Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon publication on this website.
8. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
9. Definitions
The following terms used in these Terms and Conditions have the meanings set out below.
10. Customer means a registered user of the Healthyways Cleaning website who may book a Job.
11. Job means any domestic or commercial cleaning service booked by a Customer through the Healthyways Cleaning service website or by communicating with company staff.
12. Job Fee means the fee payable by the Customer for a Job, as agreed between the Customer and Healthyways Cleaning service from time to time.
13. Job Request means a request submitted by a Customer for a Job through the Healthyways Cleaning service website.
14. Location means the Customer's address or any other location at which the Job is to be performed.
15. Service Provider means a person or business that performs Jobs for Customers and has entered into a Service Agreement with Healthyways Cleaning.
16. Service Agreement means the agreement between Healthyways Cleaning and a Service Provider that governs the terms on which the Service Provider may provide services to Customers through the Healthyways Cleaning platform.
17. Tax Invoice has the meaning given to that term in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
18. Overall
- The Job Request will be confirmed within 24 hours.
- Healthyways Cleaning does not guarantee that any Service Provider will accept a Job Request.
- Upon acceptance of a Job by a Service Provider, an independent agreement is created between the Service Provider and the Customer on the terms of this Agreement.
- Once accepted, the Service Provider will perform the Job to a professional standard. For quality assurance purposes, the Service Provider may record before and after photos and videos of the service.
- If a Job is not completed to a satisfactory standard, the Service Provider will, where reasonably possible, rectify the issue at the earliest opportunity.
- The Customer may reschedule a Job free of charge if notice is provided at least 24 hours before the scheduled time. If a cancellation is made within 24 hours of the scheduled Job, a cancellation fee of $80 will apply, which may be partially paid to the Service Provider for loss of work.
- The Customer acknowledges that the Service Provider is not liable for minor wear and tear that may occur during the performance of a Job. The Service Provider is not liable for accidental breakage valued under $95, provided such damage occurs in the course of providing the Job.
- In the event of any damage or incomplete work, the Service Provider will have the first opportunity to rectify, repair, or resupply the relevant services.
- The Customer may cancel a booking through the Healthyways Cleaning website no later than 24 hours (or 1 business day) prior to the scheduled Job.
- If the Customer is not satisfied with the standard of a Job, the Customer must notify Healthyways Cleaning.
- Healthyways Cleaning will use reasonable efforts to resolve the issue within 2 business days.
- Where a Service Provider is unable to attend a Job, the company will use its best endeavours to arrange a replacement Service Provider.
- prices are indicative only and may vary based on the size and condition of the property. GST is not included and will be added where applicable.
19. Payment Clause
- The Customer must pay Healthyways Cleaning service the Job Fee for each Job performed by a Service Provider. The Job Fee will be charged to the Customer's credit card on the day after completion of the Job and must be paid in full by 11:59 am on that day.
- Customers must not pay Service Providers directly. Any payment made directly to a Service Provider will result in the voiding of all guarantees provided by Healthyways Cleaning, and Healthyways Cleaning disclaims all liability for any work performed or arrangements made outside the platform.
- Healthyways Cleaning service may, in its absolute discretion, issue a refund or credit of the Job Fee where, without fault of the Customer, a Job is not performed or cannot be satisfactorily completed. No refunds will be provided in any other circumstances, except to the extent required by law.
Late Payment and Debt Recovery
If the Customer does not pay Healthyways Cleaning's fee within 90 days from the date of the Job, Healthyways Cleaning service may engage a debt collection agency to recover the outstanding amount. The Customer will be liable for all associated debt collection costs and fees, in addition to the outstanding Job Fee and any applicable late payment administration fee.
20. Bond Back Guarantee
The bond back guarantee is subject to the following terms and conditions for end of lease cleaning:
- Inspection Period: The property must be inspected by the real estate agent or landlord within a reasonable timeframe after the cleaning service has been completed (typically within 72 hours, unless otherwise agreed in writing).
- Scope of Guarantee: The bond back guarantee applies only to the areas included in the original service booking and does not cover any additional rooms, items, or services not specified at the time of booking.
- Re-clean Request: If the property manager identifies cleaning issues, the customer must notify us in writing within the agreed inspection period. We will arrange a re-clean of the relevant areas at no additional cost.
- Access for Re-cleaning: The customer must provide reasonable access to the property for any re-cleaning to be carried out. Failure to provide access may void the guarantee.
- Re-clean Timeframe: If a re-clean is required, customers agree to allow up to 5 business days for us to organise and attend the re-clean.
- Pre-existing Conditions: The guarantee does not cover damage, wear and tear, mould, permanent staining, or pre-existing conditions that cannot be rectified through standard cleaning methods.
- Exclusions: The guarantee does not apply to external areas unless specifically included in the booking, or to services such as pest control, repairs, or specialist treatments.
21. Liability & Insurance
- HealthyWays Cleaning holds comprehensive public liability insurance.
- We take reasonable care when cleaning your property. In the unlikely event of accidental damage caused by our staff, please notify us within 24 hours with photographic evidence.
- We are not liable for pre-existing damage, wear and tear, or items that are fragile, improperly secured, or not disclosed prior to the service.
- Our liability is limited to the cost of repair or replacement of the damaged item, up to the value of the cleaning service provided.
22. Client Responsibilities
- Ensure safe access to the property and notify us of any hazards, pets, or security systems.
- Remove or secure valuables, personal items, and fragile objects before the service.
- Provide accurate information about the property size and condition when requesting a quote.
23. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.
