Last updated: August 2026
1. Introduction
HealthyWays Cleaning ("we", "our", "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our cleaning services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and residential or business address.
- Service Details: Information about the cleaning services you request, property details, preferred dates and times.
- Payment Information: Billing details necessary to process payments for our services.
- Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies.
- Communications: Records of correspondence when you contact us via phone, email, or our inquiry form.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide, operate, and maintain our cleaning services.
- To process bookings, payments, and send service confirmations.
- To communicate with you regarding inquiries, quotes, and service updates.
- To improve our website, services, and customer experience.
- To comply with legal obligations and resolve disputes.
- To send promotional materials or offers, only with your consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our business (e.g., payment processors, scheduling tools).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of business assets.
5. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the website.
6. Security of Personal Information
Your personal information is securely stored to protect it from loss, misuse, and unauthorised access or disclosure. When it is no longer required, we will take reasonable steps to destroy or de-identify it. Some information may be retained in client records for at least 6 years to meet legal and business requirements.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, it will be securely deleted or anonymised.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Phone: 1300 201 260
- Email: customercare@healthywayscleaning.com.au
- Location: 384 Railway parade Carlton NSW 2218
